/Institutions/Molloy-College/json/2024-2025/Graduate-Catalog-local.json

/Institutions/Molloy-College/json/2024-2025/Graduate-Catalog.json

Graduate Catalog 2024-2025 > Academic Policies and Procedures > Complaint Procedures

Complaint Procedures

Any individual, who believes that Molloy University has acted contrary to its published standards or believes that conditions at the Institution appear to jeopardize the quality of the Institution’s instructional programs or the general welfare of its students, may file a complaint. Complaints may seek advice about procedures from the Office of Student Success and Assessment.

Informal Procedure

All persons concerned should first make every effort to resolve the matter through informal consultation with involved individuals. Should this fail to resolve the issue, the complainant may meet with the individual’s immediate supervisor. If the problem is unable to be resolved at either of these levels, the formal procedure should be initiated.

Formal Procedure

The formal procedures to be followed for students are either the Due Process Procedure for Student Discipline in Non-Academic Areas or the Due Process Procedure for Student Discipline in Academic Areas or the Grade Appeal Policy as stated in the Student Handbook.

To File a Formal Report

The student may use either of the following methods to submit a report: On the web, make a report at ethicspoint.com or dial toll-free, 844.719.2851, within the United States, Guam, Puerto Rico and Canada.

After the student completes the report, he/she will be assigned a unique code called a "report key." Write down the report key and password and keep them in a safe place. After 5-6 business days, use the report key and password to check the report feedback or questions.

A student may also file a complaint with the appropriate state agency in which they reside. Pursuant to the United States Department of Education's Program, "Integrity Rules," Molloy University is required to provide all prospective and current students with the contact information of the state agency or agencies that handle complaints against post-secondary education institutions offering distance learning or correspondence education within that state.

Molloy’s complaint procedures including NC-SARA information.